關於我們 About Us
衛創科技有限公司（SERVICE LINK TECH CO., LIMITED），2008年於香港註冊成立。專注香港本地家居電器、3C數碼、智能家電的安裝、維修、屏幕維修、倉儲物流與延保增值服務。
我們秉持誠信、專注、追求十全十美的優質服務的經營理念。擁有完備技術團隊、維修工場、無塵車間與倉儲設施，服務覆蓋香港全港各區，服務對象涵蓋普通家庭、商鋪、企業機構。
同時為各大品牌、代理商提供完整香港地區售後託管方案，包含工單管理、客戶熱線、零件倉儲、上門安裝維修、翻新報廢全鏈路服務。
香港商業登記 BR：38362464
SERVICE LINK TECH CO., LIMITED was established in Hong Kong in 2008. We specialise in installation, repair, display‑panel repair, warehouse‑logistics and extended‑warranty for home appliances, 3C digital and smart‑home devices.
We uphold business philosophy of Integrity, Dedication and Pursuit of Perfect Service. We maintain professional technicians, repair workshop, dust‑free working room and warehouse facilities, covering all districts of Hong‑Kong for households, retail shops and corporate clients.
We provide full‑range managed after‑sales solutions for brands and distributors, including work‑order management, hotline support, spare‑parts storage, on‑site service, product refurbishment & disposal.
Business Registration No.(BR): 38362464
核心服務 Core Services
全港上門｜工場維修｜倉儲物流｜品牌售後託管 On‑site Service · In‑house Repair · Warehouse & Logistics · Brand After‑sales Outsourcing
大型家電安裝及維修 Home Appliance Installation & Repair
冷氣機、雪櫃、洗衣機、電視機、熱水器、廚房電器。
上門安裝、移機、故障維修、漏水、不製冷、年度保養。
Air‑conditioner, refrigerator, washing machine, TV, water heater, kitchen appliances.
On‑site installation, relocation, troubleshooting, annual maintenance.
3C數碼及顯示屏維修 3C & Display‑Panel Repair
手機、電腦、音響、耳機；電視、商用顯示器屏幕維修，配備無塵維修車間。
Mobile, computer, speaker, headphone; TV & commercial display panel repair with dust‑free workshop facility.
智能家居設備服務 Smart Home Devices
智能馬桶、淨水器、按摩椅安裝維修。全屋智能調試、故障排查、日常保養維護。
Smart toilet, water purifier, massage chair installation & repair. Whole‑house smart commissioning and maintenance.
倉儲及物流管理 Warehouse & Logistics Management
機器、零配件倉儲管理；產品包裝、取送機、一站式物流；零件出入庫電腦化管理。
Storage for units & spare‑parts; product packaging, pick‑up & delivery service, computer‑controlled inventory management.
工單與客服運營 Work‑order & Customer Service
客戶熱線接聽、工單分派、數據統計、客戶投訴處理，24小時內客戶問題跟進結案。
Hotline support, work‑order dispatching, data report, complaint handling, target for 24‑hour case closure.
產品翻新及報廢處理 Refurbishment & Disposal Service
故障機器檢測翻新、舊機拆解報廢，協助品牌完成售後全流程閉環。
Defective‑unit testing & refurbishment, e‑waste disposal, full‑process after‑sales closure support for brands.
企業實力與核心優勢 Our Strength & Advantages
團隊與場地規模 Team & Facility Scale
- 安裝團隊：主管2名、安裝技術員30名，5台服務車輛
- 維修團隊：主管2名、維修技術員8名，1台服務車輛
- 倉庫團隊：主管1名、倉務員1名；倉庫面積超4700平方呎
- 客服數據團隊：主管1名、文員6名（香港2名，深圳4名）
- 配備專業維修工場、無塵屏幕維修車間
- Installation Team: 2 supervisors, 30 technicians, 5 service vehicles
- Repair Team: 2 supervisors, 8 technicians, 1 service vehicle
- Warehouse Team:1 supervisor,1 warehouse staff; over 4700 sq‑ft warehouse space
- CS & Data Team:1 supervisor,6 clerks(HK:2,Shenzhen:4)
- Equipped with repair workshop and dust‑free panel‑repair room
核心競爭優勢 Key Competencies
- ✅全套電腦化系統管理工單、倉庫零件、機器出入庫，數據準確可追溯
- ✅大型貨架倉儲設施，專業物料管理經驗
- ✅先進專業維修工具，包含新式無火焊接設備，提升維修安全性與效率
- ✅技術員均持有香港工業學院電子/電機相關文憑，技術功底紮實
- ✅定期參加品牌原廠技術培訓，緊跟產品更新迭代
- ✅覆蓋全香港，港島、九龍、新界、離島均可提供上門服務
- ✅ Fully computerised system for work‑order, spare‑parts & inventory traceability
- ✅ Heavy‑duty racking warehouse and mature material‑handling experience
- ✅ Advanced professional tools including flameless welding equipment for safer & efficient repair
- ✅ Technicians hold HK IVE electronic / electrical engineering diplomas
- ✅ Regular official brand technical training to keep up‑to‑date with new products
- ✅ Full Hong‑Kong geographical coverage including HK‑Island, Kowloon, New‑Territories & Outlying‑Islands
延保增值服務 Extended Warranty Programmes
延長保養計劃 Extended Warranty Plan
- 針對正常使用產生的機械、電氣故障，提供 1‑3 年延長保障
- 支持上門維修，設有明確除外責任條款
- 累計服務金額上限為購買金額與計劃上限之較低者的 125%
- Covers mechanical & electrical failures under normal usage for 1‑3 years
- On‑site repair supported with clear exclusion terms
- Service cap at the lower of purchase price or plan ceiling, up to 125%
更換計劃 Replacement Plan
- 保障期內發生符合條件的功能故障，直接提供換新服務
- 優先更換同型號產品，減少漫長維修等待
- 換新一次後服務即終止，可加購意外保障
- Qualified functional failures enable direct unit replacement
- Same‑model replacement first, no long repair lead‑time
- Service ends after one replacement; accidental‑damage cover optional
標準服務流程 Standard Service Workflow
可配套意外損壞附加保障方案（跌落、擠壓、碰撞、潑濺） Optional add‑on for accidental‑damage cover (drops, crushing, collision, spillage)
品牌廠商 · 代理商 售後合作 After‑sales Outsourcing for Brands & Distributors
我們開放香港地區品牌售後外包合作，誠招各大家電、3C、智能設備代理商與廠商合作。
針對香港市場，很多品牌難以自建覆蓋全港的維修團隊，我們可為品牌提供：
- 全港（港島、九龍、新界、離島）上門安裝維修覆蓋
- 品牌標準化售後SOP流程、統一報價、完整工單跟進系統
- 新機安裝、保內保外維修、產品翻新、報廢處理全套服務
- 倉儲、零件管理、客服熱線、數據匯報、月度經營報表、故障統計
- 可作為品牌香港授權售後服務合作商，也可聯合開發延保/換新增值產品
適合對象：香港電器代理商、3C數碼經銷商、智能家居品牌、進口家電品牌香港分部。
We welcome cooperation for Hong‑Kong regional after‑sales outsourcing for home appliance, 3C and smart‑device brands & distributors.
Many overseas brands find it difficult to build up local maintenance teams covering whole Hong Kong. We provide:
- Nation‑wide door‑to‑door coverage: Hong Kong Island, Kowloon, New Territories & Outlying Islands
- Brand‑standard SOP, unified quotation & complete work‑order tracking system
- New‑unit installation, in‑warranty / out‑of‑warranty repair, refurbishment & disposal
- Warehousing, spare‑parts management, customer hotline, monthly report & failure statistics
- Act as authorized local after‑sales partner; co‑develop extended‑warranty / replacement value‑added programmes
Ideal partners: HK appliance distributors, 3C resellers, smart‑home brands, overseas brand HK branches.
聯絡我們 Contact Us
公司地址：香港新界火炭和盛街10‑16號豐益工業中心3樓304/306室
服務熱線：+852 52437077
電郵：david.lin@mctzgl.com
服務範圍：香港全區｜港島 / 九龍 / 新界 / 離島
服務時間：星期一至星期日 09:00–21:00
合作諮詢：歡迎品牌廠商、代理商來電洽談長期售後外包合作
Office Address: Room 304/306， 3F., Hopeful Factory Centre, 10‑16 Wo Shing Street, Fo Tan, New Territories, Hong Kong
Service Hotline: +852 52437077
Email: david.lin@mctzgl.com
Service Coverage: Whole Hong Kong: HK Island, Kowloon, New Territories, Outlying Islands
Business Hours: Mon‑Sun 09:00‑21:00
Business Enquiry: Brands & distributors are welcome to discuss long‑term after‑sales outsourcing cooperation.